Refund Policy
Last updated: September 20, 2026
This is the canonical policy. See the plain-language summary on the guarantee page.
Full Clinic Audit
- Pre-sale qualification: the audit is offered only when Clear Median's review of available public Medicare, specialty, and state data identifies at least three credible opportunities for investigation.
- Refund standard: if the delivered audit documents less than five times the fee paid in quantified opportunity, the customer may request a full refund.
- Opportunity definition: an estimated financial or operational improvement with its data source, material assumptions, calculation, and an identified action or decision. It is not a promise of realized results.
- Window: requests must be made within 30 calendar days of delivery.
- Request and processing: reply to the delivery email with “refund” or email support@clearmedian.com. Approved refunds return to the original payment method.
- Data limitation: materially inaccurate or incomplete customer inputs may first be corrected and rerun at no charge. If the rerun remains below the 5× standard, the guarantee applies.
Practice Economics Monitor
The Monitor may be canceled before the next billing date to stop future charges. Completed months, annual reruns, and quarterly checks already delivered are non-refundable except where required by law or stated in the subscription order.
Sprint, Launch, and Build-Out services
Service Selection Sprint, Service Line Launch, and Revenue Center Build-Out engagements follow the cancellation, deposit, and milestone terms in their signed statement of work. The audit's 5× guarantee does not apply to implementation services.